Caroline Andrews

As Chief Customer and People Officer at IAG Cargo, Caroline Andrews has delivered transformative people leadership, redefining equity and inclusion in a traditionally male-dominated industry. Throughout 2024, her strategic influence drove exceptional results—elevating both organisational performance and workplace culture.

Under Caroline’s leadership, IAG Cargo recorded an 18% increase in its Leadership and Development score in the annual Organisational Health Index. Her mission to close the gender gap achieved standout success: a 19% rise in women in senior leadership roles and a 23% improvement in the median gender bonus gap compared to 2023.

Caroline overhauled recruitment and development practices, launching a new system with blind CV screening and a mandatory ‘License to Recruit’ programme promoting inclusive hiring. This led to a 9% increase in female applicants and a rise in offers made to women—from 37% to 41%.

To nurture diverse talent, Caroline championed the High Potential (HIPO) Programme, with 40% of participants being women. She also introduced a three-tier Leadership Development Programme, already engaging over 200 colleagues, 40% of whom are women.

Caroline’s impact goes beyond policy. She has embedded a culture where people come first, contributing to IAG Cargo being named a UK Top Employer for the second year running in 2024.

Her work has delivered measurable improvements in representation, pay equity, leadership capability, and sector reputation—establishing IAG Cargo as a leader in inclusive workplace practice. Caroline is not just transforming her organisation, but setting a new industry benchmark for what HR excellence truly means.