Caroline Andrews
Chief Customer and People Officer, IAG Cargo)
Caroline has spent four years redefining how people leadership drives performance in the operationally complex aviation industry. Under her tenure, IAG Cargo achieved UK Top Employer status for three consecutive years. In 2025, she reduced the gender pay gap to 3% and overhauled recruitment to remove bias, resulting in women making up 48% of new hires. Caroline also sponsored a High Potential programme where 40% of participants are female. By launching the "BeConnected" recognition platform, she directly linked employee behaviors to KPIs, proving that people are the primary unlock for value in a technology-enabled business.