Hannah Elkin

Hannah led Citipost Mail to achieve the prestigious Investors in People (IiP) Platinum accreditation in 2025. This world-class standard was reached through a cultural transformation that improved employee engagement to 826/900—the highest in its sector. Under her leadership, attrition plummeted from 8.93% to 1.75%, and sickness absence fell to 1.56%, both far below UK averages. Business performance followed suit, with the company's Net Promoter Score increasing to a world-class 87. Hannah’s strategy proved that embedding trust, purpose, and accountability directly correlates with high performance and exceptional customer advocacy.