Lisa Wallis

Lisa Wallis joined whg as Corporate Director of People and Culture in 2022 and has since driven a profound transformation in the organisation’s people strategy, culture, and leadership. As a CIPD Chartered Fellow, Lisa brings both deep expertise and commercial acumen, overseeing a broad remit including HR, Learning, Inclusion, Culture, and Facilities across a 800-strong workforce and 22,000 homes.

In 2024, Lisa led the development of whg’s first-ever Diversity and Inclusion, Learning and Development, and Wellbeing Strategies, alongside a new overarching People Strategy aligned to the organisation’s 2030 corporate plan. She redefined performance management, leadership capability, and colleague engagement through data-driven initiatives, including a digitally delivered Performance Management Framework and a comprehensive leadership development programme.

Lisa’s empathetic and commercially savvy leadership has driven impressive outcomes: a 50% increase in performance management engagement, a 14-point rise in employee net promoter score, and reductions in voluntary turnover and wellbeing risks. Her work has also positively impacted customer satisfaction, with a 5% uplift and a 34% increase in repairs completed on time, contributing to whg’s highest-ever regulatory ratings.

Lisa’s approach combines professional courage, a passion for learning, and a strong focus on inclusion and belonging. She has successfully modernised and transformed whg’s people function, delivering measurable business results that extend well beyond her department. Her leadership exemplifies the strategic, values-driven HR leadership that the HR30 recognition seeks to celebrate.